Terms & Conditions

These terms apply to every visit to our Centres and to every Membership Club pass. The version on this website at the time of your visit applies (clause 13.1). Questions: customerservice@extremeclean.co.ke.

Summary of the key membership clauses. The full Part A (clauses 1 to 13), Part B (clauses 14 to 27) and Schedule 1 text will be published here word for word.

12. Complaints

Tell us at customerservice@extremeclean.co.ke or on WhatsApp +254 723 828 618, with your plate, the Centre and the date of your visit.

15. One pass, one vehicle

One pass covers one vehicle, identified by its number plate, and is valid at all five Centres.

16. Fair use

One wash per vehicle per day. Personal use only: taxis, ride-hailing, delivery and dealer vehicles are not covered (16.3). Platinum VIP includes 2 treatments a month from underbody wash, wax or engine wash; the allowance resets on each billing date with no carry-over (16.4).

17. Changing your pass

Upgrade any time. Monthly members downgrade from the next billing date. Annual members cannot downgrade mid-term.

18. Billing and payment

Monthly fees are due on the same date each month, with a reminder 3 days before. Annual passes do not renew automatically; we remind you 14 days before expiry. Pay only via M-Pesa Paybill 671004 (account: your car registration) or card. We do not accept cash.

19. Missed payments

Membership pauses until paid. After 30 days it ends and any founding member rate is lost.

20. Founding offer

Weekday Warrior joins from 1 October to 30 November 2026 pay the founding rate for the first billing cycle, then the standard price. One per person and vehicle; cannot be combined with other offers.

21. Household accounts

Up to 4 cars under one primary mobile number, private use only, with the account holder paying for all. If the primary membership ends, the extra cars move to the standard price.

22. Changing vehicle

Change vehicle free once a year (twice for Platinum VIP), then KES 500 each time. Temporary swaps of up to 14 days on request.

23. Referrals

Your plate is your referral code. When a friend pays for 3 consecutive months, you both get a free month; if they buy an annual pass, you get yours straight away. Both must be paid up. The reward is membership time with no cash value. Maximum 3 free months in any 12; self-referrals and household referrals do not count. Rewards from fraud or reversed payments can be withdrawn.

24. Cancelling

Cancel monthly by WhatsApp +254 723 828 618 or at a Centre, at least 3 days before billing; no part-month refunds. Annual: full refund within 7 days if unused.

Schedule 1: membership prices (KES)

Weekday Warrior founding rate (joins 1 October to 30 November 2026), first billing cycle: monthly KES 1,200 saloon, KES 1,800 SUV; annual KES 12,000 saloon, KES 18,000 SUV.

Version history

Version 1: effective 1 October 2026.